Client can return the items within 30 days (weekend included) from the delivery date.
Returned items must be clean, unworn and they must have all their tags, accessories and original packaging, security tag included. Shoes and accessories must be returned with their original boxes, dust bags and cards. The box must not be used as external parcel. Please note that due to hygienic reasons we cannot accept underwear or face masks returns and we will only accept swimwear if the protective hygienic strip is still in place and has not been tampered with. In case of faulty items, clients are invited to contact immediately our Customer Service ([email protected] +39072131031) and to send photographic support regarding the defect or incorrect merchandise. Any item that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to the client.
Return must be shipped with DHL. Any return shipped with a different courier won’t be accepted.

Refunds will be processed as soon as returned items have been checked and accepted by our warehouse. Refunds will be made according to the method of payment used for the purchase. For orders paid by credit card, the refunded amount will be available in roughly 2 up to 10 days.  Orders paid by PayPal will be refunded to the original account. We will retain a small fee up to 5 euro for Italy and 10 euro for the rest of European Countries. (including CH and RSM).


  • Log-in to your personal account, select MY ORDERS, then RETURN, and choose the order you wish to return. You will receive a confirmation email with the Return Authorization Number (RAN) and the instructions to return the parcel.

If you made your purchase as Guest

  • Click  here and enter the order number and your email.
  • Follow the above instructions

Items can be replaced only when a different size or a different color of the same item code is available. To ask for a replacement, you can follow the above return instructions and select REPLACEMENT instead of REFUND. Please indicate the size or colour in the message blank space. Our Customer Service will take care of the request, confirming if the size/color is available. You can then return the item and the replaced item will be shipped once we receive the return back.

You can return items purchased through directlu in our boutiques. we will be happy to confirm a reserved appointment with our expert sellers we will be happy to confirm a reserved appointment with our expert sellers . It would be the best opportunity to directly know each other, touching and sharing all the alternative possible choiches during a shopping experience in our boutiques. Please feel free to contact us using our Customer Service, we’ll be glad to assist you!