CREDIT OR DEBIT CARD
We accept the following credit cards and debit cards: VISA, MASTERCARD, AMERICAN EXPRESS, DINERS, MAESTRO

Clients enter the Credit Card details using NEXI gateway (provided by Intesa San Paolo Bank), a payment system equipped with SSL security protocol named 3D Secure 2.0 for the safe and bug-proof transmission of your card details. If the transaction is approved, the amount is debited to your account. Customer Service cannot ask for or accept credit card numbers and/or expiration dates.
PAYPAL
If clients select "PayPal" as payment method, they will be transferred to the PayPal site automatically. If you have an existing PayPal account, you can log in using your user data to confirm the payment. If you do not have a PayPal account, you can register once and proceed with the payment. Rattiboutique.com reserves the right to process orders only if shipped to the same address that the verified PayPal account is registered with.

FREE SHIPPING               

We ship to Italy and Europe using DHL Express delivery. All orders require signature upon delivery. DHL delivers from Monday to Friday from 9.00am to 5.30pm. Once the order has been dispatched it is no longer possible to change the destination address.

ORDER PROCESSING AND DELIVERY TIME
Items will be dispatched in 1-3 business days (Monday-Friday) from the date the order is placed inside Europe, a part from delays caused by weather conditions, international Customs issues or any other circumstances beyond our control.
SHIPMENT TRACKING
When the order is shipped, clients receive an email with the tracking number and a link to track the order online.
INSURANCE
All parcels shipped by rattiboutique.com are insured until the delivery to the final customer. Once the shipment reaches the destination, the insurance is no longer valid.
DELIVERY
Upon delivery by the courier, the customer is required to check:

• that the number of boxes corresponds to the one indicated on the delivery note;
• that the packaging is intact, not damaged or modified, including the sealing materials. If for any reason the box looks damaged, the client can either sign the delivery document with reservations or refuse the package. Once the delivery document is signed, the customer can’t open any claim.

If the package is not successfully delivered due to a lack of cooperation with the client (wrong phone number, wrong address, absent at address,…), it may be sent back. The import fees and shipping cost will be deducted from any eventual reimbursement to the client.

RITIRO IN BOUTIQUE
We admit and suggest our pick-up in store service, with the help of our expert sales persons who may let you fell and live a concrete and direct shopping experience: feel free to contact us, it would be our maximum pleasure to set up your visit in our boutique! We will be glad to set your coming in our boutique with a special cadeau reserved to you!.